Refund Policy

RangeCraft Livestock Systems is a United States retailer supplying New Zealand customers. Orders dispatch from 36 Kenosia Ave, Danbury, CT 06810, United States.

Returns and refunds

Contact us within 4 days of delivery to request a voluntary return of new, unused goods. Obtain return authorisation before sending equipment. There is no restocking fee for approved returns.

Return freight

RangeCraft pays freight for authorised returns and provides return instructions. The return address is 36 Kenosia Ave, Danbury, CT 06810, United States. Contact us first so we can arrange the service.

Refund timing

Approved refunds are processed to the original payment method within 7 days after receipt and inspection. Your payment provider may require additional processing time.

Your New Zealand consumer rights

Nothing in this policy limits rights or remedies under the Consumer Guarantees Act 1993 or Fair Trading Act 1986 where applicable. The voluntary 4-day window and unused condition do not restrict claims for faulty, unsafe, misdescribed or undelivered goods. Contact us for an appropriate repair, replacement, refund or other remedy according to your applicable rights.

Questions about submitting an order? WhatsApp +1 203-300-1210 or email our team.

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