Refund Policy

This Refund Policy explains how RangeCraft Livestock Systems handles refunds for approved returns in the United States and Canada.

When a Refund Is Available

Refunds are considered after a return has been authorized and the returned product has been received and inspected at our designated in-person return location. To qualify, the product must meet the conditions in our Return Policy, including being new and unused and having the request made within 4 days of delivery.

Refund Processing Time

Once a return is approved, we process the refund within 7 days. Your bank, card issuer, or payment provider may require additional time before the funds appear in your account.

Refund Method

Approved refunds are generally issued to the original payment method used for the purchase. If that method is no longer available, contact us for assistance.

Restocking Fees

We do not charge a restocking fee for approved returns.

Defective, Damaged, or Incorrect Orders

If your order arrives defective, damaged, or different from what you ordered, contact us promptly with your order number and clear photos where possible. Our team will review the issue and explain the next steps.

Return Authorization

Please contact us before returning an item. Returns and exchanges are handled in person at our designated location, and we must confirm the process before you visit. Customers in Canada should contact us before making travel arrangements.

Contact Us

RangeCraft Livestock Systems
15 Roger Ave, Danbury, CT 06810
United States

Phone: +1 475-277-3802
Email: info@ranchersfencenequipment.com

For refund questions, include your order number and details of your approved return.

Read our Return Policy for full return eligibility requirements.